Engaging with our stakeholders
We are here for our participants, pension beneficiaries and employers. They are our top priority. In particular, this reflects itself in us providing tailer-made services to them. We are approachable, accessible and proactively engage in dialogue so that we understand their concerns and wishes. We do this in person through our consultants, employer visits and meetings around the country, as well as through research and data analysis. In doing so, we ensure that we improve our understanding of how our tools and customer interactions can be of value to our participants, pension beneficiaries and employers. In 2024, we measured an average satisfaction score of 7.4 across the entire population of (former) participants and pension beneficiaries. They rated their trust in the fund with an average score of 7.6. Employers rated their trust in PME as the administrator of the pension scheme with an average score of 8.1.